Why WhatsApp Business Integration is a No Brainer!
With WhatsApp Business integration, you’re not tied down with one person responding to incoming messages on a device – every single one of your users has the ability to reply to incoming messages. Or better still, you can route the messages to specific groups of agents, based on department or skill-set. That is huge!
What this means in the real world
Imagine an example, a contact center of 50 agents wants to add WhatsApp Business to the methods clients can get in touch with.
With zero reliance on a physical handset or WhatsApp web, managers and administrators can easily add and remove agents in queues that deal with WhatsApp messages. Larger businesses will not feel the pain of having to provision agents using the QR code method on a physical handset. Agents can respond from any of the 3CX clients including the mobile app making responses while out and about, possible. Customer service levels will not be affected and potential customers will get the best experience possible.